Delivery information

Our delivery area

We currently offer local delivery only. Availability is checked using the delivery postcode supplied at checkout and an order can only be accepted where a delivery service is available.

Free local delivery is available on orders of £35 or more to eligible delivery postcodes beginning with ME. For eligible orders below £35, a £4.99 delivery charge applies. The exact charge is shown before you place your order.

Availability and charges may vary according to the full postcode, order value and delivery service available at the time of ordering. An ME postcode does not by itself guarantee delivery.

Our delivery partners

Depending on location and availability, we may arrange delivery through Uber Eats, Just Eat, Deliveroo or Flash. We may use another suitable provider where reasonably necessary.

Your purchase contract remains with JKR International Group Ltd trading as 1313 Market. Once handed over, delivery is also subject to the partner’s applicable service terms. Those terms do not reduce your statutory rights against us.

Dispatch and delivery times

Orders are prepared and dispatched from 1313 Market, 48 Alma Place, Strood, Rochester, Kent, ME2 2AE, United Kingdom.

Any delivery time or window is an estimate unless we expressly agree otherwise. Timing may be affected by order volume, product availability, partner availability, traffic, weather and circumstances outside our reasonable control. We will contact you about a material delay, and you retain any cancellation or refund rights the law gives you.

Receiving your order

Please provide an accurate address, postcode, contact number and access instructions. Someone able to show valid proof of age must receive any age-restricted goods.

If nobody is available, a driver may follow reasonable safe-place instructions. Perishable items will not be left where doing so may make them unsafe. We may charge a reasonable redelivery cost where failure resulted from incorrect information or nobody being available, but will tell you before arranging a chargeable redelivery.

Delivery issues

Check your order as soon as reasonably possible. If an item is incorrect, missing, damaged, spoiled or not as described, email orders@1313market.co.uk promptly with your order number, details and, where useful, a photograph.

Prompt notice helps us investigate but does not remove or shorten your statutory rights. Depending on the circumstances, we may offer a replacement, redelivery, price reduction or refund.