Privacy policy

Who is responsible

JKR International Group Ltd trading as 1313 Market is the controller. Our address is 48 Alma Place, Strood, Rochester, Kent, ME2 2AE, United Kingdom. For privacy questions or data-right requests, email enquiries@1313market.co.uk.

Information we collect

We may collect contact, billing and delivery details; account and authentication details; order, payment-status, refund, delivery and subscription records; preferences, basket and wishlist data; messages, reviews and support history; and technical, device, IP, security and usage information.

Payment providers process full payment credentials. We generally receive a token, status and limited transaction details. We may receive delivery updates from couriers and information from fraud-prevention services.

Purposes and lawful bases

• Accounts, orders, payments, delivery and returns: performance of our contract or requested pre-contract steps.
• Support and service messages: contract and our legitimate customer-service interests.
• Fraud prevention, security and legal claims: legitimate interests and legal obligations.
• Tax, accounting, product-safety and regulatory records: legal obligations.
• Proportionate service improvement: legitimate interests balanced against your rights.
• Electronic marketing or non-essential tracking: consent where required, which you may withdraw.

Who receives information

We share what is reasonably necessary with providers supporting hosting, database and authentication (including Supabase), payments (including Stripe), transactional email (including Resend), security, professional advice and support. Uber Eats, Just Eat, Deliveroo, Flash or another assigned courier receives delivery and contact details needed to fulfil an order.

We may disclose information where law requires, to regulators or law enforcement, for legal claims, or during a business sale or reorganisation with appropriate safeguards. We do not sell personal information.

International transfers

Some providers may process information outside the UK. Where required, we use a lawful mechanism such as UK adequacy regulations, the UK International Data Transfer Agreement or an approved UK addendum to standard contractual clauses, with appropriate safeguards.

Retention and security

We retain information only as long as necessary for fulfilment, support, tax and accounting, fraud prevention, product safety and legal claims. Periods vary by record type; information is deleted or anonymised when no longer needed.

We use proportionate safeguards, but no internet service is completely secure. Use a unique password and report suspected unauthorised access.

Your rights

Depending on the circumstances, you may access, correct or erase information; restrict or object to processing; receive certain information in portable form; withdraw consent; and object to direct marketing at any time.

Email us to request this. We may verify identity and normally respond within one month. You may complain to the Information Commissioner’s Office at ico.org.uk, though we welcome the chance to resolve your concern first.

Cookies, children and changes

See our Cookie Policy. Our shop is not directed at children and we do not knowingly create accounts for children under 13. Age restrictions apply to restricted goods.

We may update this notice when practices or law change. Material changes will be highlighted appropriately and the date above identifies the current version.