Frequently asked questions
Straightforward answers for a smoother shop.
Where do you deliver?
We currently deliver locally to eligible postcodes beginning with ME. Enter your full postcode at checkout to confirm availability.
When is delivery free?
Local delivery is free on orders of £35 or more to eligible ME postcodes. Eligible orders below £35 cost £4.99 to deliver.
Who delivers my order?
Depending on availability, we may use Uber Eats, Just Eat, Deliveroo or Flash.
Can I change my delivery?
Contact us with your order number as early as possible. A change may not be possible once preparation or delivery has started.
Can I change a weekly box?
Yes. From your account you can pause, resume, skip the next delivery, cancel or open Stripe’s secure portal to update payment.
Which payment methods do you accept?
Stripe presents eligible card and wallet methods. Bank transfer is also available when configured.
How do refunds work?
Email orders@1313market.co.uk with your order number and details. Approved refunds normally go to the original payment method.
How can I contact you?
Message or call us on WhatsApp at +44 7886 261906, email enquiries@1313market.co.uk for general enquiries, or orders@1313market.co.uk about an order. We are open Monday–Saturday, 8am–7pm.
Can I shop without an account?
Yes. Guest checkout is supported, although an account makes order history and subscriptions easier to manage.